Privacy Policy
Effective Date – from 11th May 2009:
About this Site
This website is owned and operated by GlaxoSmithKline UK Limited (“GSK”, “we” or “us”). We are registered in England and Wales under Company number 04310159, our registered office is at 980 Great West Road, Brentford, Middlesex, TW8 9GS
This Privacy Policy (“Policy”) explains how we use any personal information submitted to us by users of this website. Please read this Policy carefully before providing us with any personal information. We reserve the right to change this Policy and any revised Policy will be posted here. Your use of this website and submission of personal information will constitute acceptance of the Policy in place at that time.
We ask that you do not use our site if you do not agree with the privacy practices described in this Policy.
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Personal Information We Collect and How We Use It
GSK collects personal information such as name, address, telephone number, email address and health related personal data only when it is voluntarily submitted to us on this site, for example when you submit an order for a specific product or complete a questionnaire. The information we collect may vary, but we only collect the information that you manually enter into our online forms or order system.
Personal information that we collect about you shall be used by us and our affiliates to process and administer your order, communicate with you about your order, process your payment and maintain records of your account. We may also use your personal information to contact you to request feedback on our services and to generally improve our site and products.
Your information may be used for purposes of contacting you by e-mail with news or information about GSK, and other GSK group company’s, products and services similar to products or services you have purchased from us. If we want to send you information about unrelated GSK products and services, we will seek your consent before sending such communications. You may opt-out of any or all marketing communications from GSK at any time by contacting us by email at custservices@lucozadeshop.com and letting us know that you do not wish to receive e-mail communications in future.
If you do not wish to receive product samples from us by post, please contact us at by email at custservices@lucozadeshop.com.
Please note that by submitting personal information to our site, you consent to your personal information being processed for the purposes described above.
Please note that personal information submitted to us will be stored and processed by our third party service provider in the United States, whose laws and rules regarding personal information may not be equivalent to those in your country of residence. You may amend or cancel your online registration with us by emailing us at custservices@lucozadeshop.com. We will send you an e-mail to confirm your request. After we receive confirmation, we will remove your information from our active database.
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Access to Your Personal Information
To keep personal information that you provide to us via this site accurate, complete and current, please contact us by email at custservices@lucozadeshop.com and we will take appropriate steps to update or correct such information in our possession. Note that you also have the right to request a copy of the personal information that we hold about you. You may do this by contacting us by email at by email at custservices@lucozadeshop.com or writing to us at Lucozade Direct Shop, Wincanton Logistics, ERF Way, Midpoint 18, Middlewich, Cheshire, CW10 0TN.
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Other Information We Collect
GSK also collects non-personally identifiable information in aggregate form to track data such as the total number of visits to our website, the number of visitors to each page of our website, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to optimize our site for our users. We may also share this information with other GSK companies and third parties. THIS DATA DOES NOT INCLUDE ANY PERSONAL INFORMATION ABOUT USERS SUCH AS NAME, ADDRESS OR E-MAIL ADDRESS.
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Use of IP addresses
An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
GSK may collect IP addresses for the purposes of systems administration and to audit the use of our site. We do not ordinarily link a user's IP address to personal information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, in special cases, we may use IP addresses to identify users of our site when we feel it is necessary to enforce compliance with the site's terms of use, or to protect our service, the site or other users.
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Links to Third Party Websites
You may see links to other websites and web resources that are not part of the GSK website. If you click on one of these websites, you will leave the lucozadesportshop.co.uk website. You agree that, as you have chosen to enter the linked website we are not responsible for the availability of such websites or resources and do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) how these websites treat your personal information, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources.
If you link to another website, you should make sure you understand how that website treats personal information by checking its privacy policy.
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Cookies
We also place a small file known as a "cookie" on your computer's hard drive. A cookie may contain information that allows us to track your path through our site and to determine whether you have visited us before. We use cookies in this manner to help us understand how visitors use our site, and to help us to improve our site. You may refuse to accept a cookie from us by following the procedures specific to your web browser. Although you may do so, you may find that your browser reacts strangely when visiting not only our website, but other websites as well. Cookies do not themselves contain any personal information but if you provide such information to us, for example by registering with us, it may be linked to the data stored in the cookie.
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Security
GSK has security measures in place to protect against the loss, misuse and alteration of your user data under our control. When receiving financial information (e.g., credit card number, credit card expiration date) for completing online transactions, our sites use 128-bit SSL Encryption, an industry standard security protocol.
You should understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.
Except as outlined below, only authorised employees have access to the information you provide us. Further, we impose strict rules on GSK employees who have access either to the databases that store user information or to the servers that host our services. Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences.
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Sharing Personal Information with Third Parties
Your personal information will not be shared with any non-GSK companies, except for select third parties specifically engaged by GSK to provide support services to GSK in connection with this website including delivering orders, analysing data and processing credit card statements. Such parties will have access to your information, including personal information, as necessary to enable them to provide those services. Please rest assured that companies engaged by GSK for this purpose will be required to abide by this Policy and agree to use any such personal information solely for purposes of providing the specified services to GSK.
Except as stated above, GSK will not sell or rent any personal information relating to you to any third party for any purpose.
GSK may need to disclose personal information relating to you in the following special circumstances:
- when we have reason to believe that disclosing this information is necessary to identify, investigate, contact or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of GSK and in connection with our terms of service and other agreements; and/ or
- in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as is otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
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Binding nature
By submitting personal and/or health related data you agree to be bound by this Policy and agree that GSK may, in its sole discretion, disclose information about you in the circumstances and to the extent set out in this Policy.
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Contacting Us
Please contact us if you have any questions about this Privacy Policy. You can e-mail us at custservices@lucozadeshop.com or write to us at Lucozade Direct Shop, Wincanton Logistics, ERF Way, Midpoint 18, Middlewich, Cheshire, CW10 0TN
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